After dinner, I asked the waiter to speak about customer service. Nervous, he echoed the values I’d been pushing behind the scenes. Then my grandmother spoke about kindness, tradition, and the memories tied to our meal.
Finally, I revealed the truth: I now owned the restaurant. I told the waiter he could either leave with a month’s salary or stay for training.
He chose to stay—and transformed. He became a favorite among guests and, most importantly, the first to serve my grandmother tea and breadsticks whenever she visited.
From humiliation to honor, my grandmother became the heart of our kitchen. All I want now is to carry forward her lessons—and make sure everyone who walks in feels valued.
