At 88, airports feel overwhelming, but I had a promise to keep—to attend my oldest friend Edward’s memorial. So I booked first class, not for luxury but comfort.Settling into 1A, I was soon joined by a loud, arrogant businessman in 3C. Spotting me, he scoffed, “Trash in first class. What a joke.” Heat rose in my ears, but I stayed quiet. The young flight attendant, Clara, firmly reminded him of respect. He mocked her too, dismissing her as “a waitress in the sky.”

Moments later, the captain’s voice filled the cabin: “We are honored to carry a very special passenger today—the founder of our airline, seated in 1A.” Applause erupted. Clara handed me champagne with gratitude. The businessman’s smirk faltered. Then came the second announcement: “Passenger in 3C, please gather your belongings. Due to a conduct violation, you will not be traveling.” Security escorted him off the plane.

The rest of the flight was quiet dignity—Clara’s kindness, the captain’s thanks, and a note from the crew expressing their honor. At Edward’s memorial, I told the story—not of insult, but of how justice can be ordinary: a rule followed, a voice used well.

Later, I wrote a letter: Promote Clara. Weeks afterward, a postcard arrived—“CLARA—FLIGHT LEAD. THANK YOU.” Sometimes the best response to insult is to outlast it—with grace.