At 58, widowed and used to doing things on my own, I never thought dress shopping for my son’s wedding would turn dramatic. I’d already struck out at a few places when I stumbled into a quiet boutique with elegant, timeless gowns. As I admired a soft sky-blue dress, a young clerk nearby chatted on her phone, swearing loudly. When I asked for another size, she rolled her eyes and sneered, “That would’ve suited you 40 years ago.”

Stunned, I pulled out my phone to document the behavior, but she yanked it right out of my hands. Before I could react, another woman appeared — poised, silent, and clearly in charge. She walked straight to the security monitor and replayed the footage. Every rude comment, every dismissive gesture was there in full detail, audio and all. The clerk tried to explain it away, but the woman simply said, “You were going to run this store. Now, you’ll be handing out flyers… in this.” She held up a giant foam coffee cup costume.